After-sales support
Fit Guarantee
If the shirt you receive does not fit as it should, we want to put it right in the simplest and quickest way possible.
How we put it right
1. Get in touch
Within 14 days of receiving it, contact our customer service with your order number and a short description of the problem.
2. Send us a few photos
To understand the problem quickly, we will ask you for a few photographs of the shirt being worn:
- one from the front;
- one from the back;
- one from the side;
- and, if useful, some close-ups of the areas where you see the problem.
The photographs let us judge the fit and work out which course of action suits best.
3. We assess the fit
Our team compares the shirt with the measurement profile used for the order, allowing for a making tolerance of up to 2% and for the behaviour of the fabric.
If needed, we may ask you to take a few measurements of the shirt, following our instructions.
4. We put it right at our expense
If the problem comes down to the measurements or to our making, it will cost you nothing.
Depending on the case:
- we will alter the shirt you received;
- or, if altering it is not possible or not enough, we will make it again.
In both cases, collection, work and return shipping are at Piacemolto’s expense.
5. We check the result
After the alteration or the new shirt, we get back in touch to make sure it fits as it should.
Our aim is not simply to solve a problem, but to build your fit profile, so that your next orders are more precise still.
Important
The guarantee covers how the shirt fits when you receive it. Changes in measurement caused by washing, by drying against the instructions on the label, by alterations made elsewhere or by normal wear are not covered.
Not sure about the fit? Write to us. We will look at it together and find the right solution.
This is a translation provided for your convenience. In case of any discrepancy, the Italian version of this document prevails.
